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Customers Shopping Habits Webrooming Showrooming

customers shopping habits

Gone are the days when shoppers had to wander around stores, trying out different products before making a purchase! With the emergence of e-commerce platforms, two new shopping habits have become popular: webrooming and showrooming. In this blog post, we'll uncover how these practices affect both businesses and customers alike so you can make better-informed decisions on your next online shop.

What is Webrooming?

Webrooming is the practice of researching products online before purchasing them in-store. This behavior is typically seen in shoppers who prefer to see and touch a product before buying it. These shoppers use the internet to research product features, compare prices, and read reviews, but ultimately make the purchase in-store.

What is Showrooming?

Showrooming has become increasingly popular in recent years as savvy shoppers visit physical stores to get a feel for products before snatching up the best online deal. This practice allows these price-conscious customers to inspect items and ask questions without committing to buy, giving them greater control over their shopping experience but not necessarily helping local businesses.

Impact on Businesses and Customers

Shoppers have more power than ever, thanks to the new trends of 'showrooming' and 'webrooming'. It's a double-edged sword for businesses: while showrooming can lead to lost sales, webrooming is an opportunity. Those who do their research online are much more likely to close the deal in physical stores, giving brick-and-mortar locations a needed boost.

Shopping has never been so convenient, with webrooming and showrooming providing customers the best of both worlds. Online shopping allows for research in a hassle-free environment while still offering shoppers the opportunity to feel what they are buying before committing. Showroomers get full control over their purchasing power by comparing prices from multiple stores without leaving home—perfect for bargain hunters.


How Businesses Can Adapt

To stay competitive, businesses must provide convenient omnichannel experiences. This means creating a unified buying journey that spans both online and in-store retail interactions. Customers could utilize product research tools (like virtual demos or reviews) to make informed decisions before visiting stores; while inside, they'll be tempted by store perks like discounts or free shipping, making the whole experience effortless yet rewarding!

Businesses have the opportunity to utilize technology in order to give customers a smooth experience. Mobile apps can enable individuals to browse available inventory, compare prices quickly, and conveniently make purchases from their phones—seamlessly connecting online with physical shopping for ultimate convenience!


During the digital age, customers have adopted two distinct shopping behaviors: webrooming and showrooming. While companies face difficult challenges due to these habits, they offer an unparalleled opportunity to use tech-savvy strategies that will engage consumers on multiple levels. By offering a streamlined omnichannel journey with incentive programs for in-store purchases, businesses can remain competitive and satisfy customer needs more successfully—regardless of how or where they shop.


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